Email notifications for the regular self-service password reset process are not sent outIssue Email Notifications Not being Fired for the Default Self Service Password reset process and Events are getting triggeredResolutionLogin to the https://<your-instance>.service-now.com/Navigate to sys_script_include table and observe 'PasswordResetUtil' script include is Out of the box provided. If the script include is customized, revert it to out of the box version. https://<your-instance>.service-now.com/sys_script_include.do?sys_id=5076fc10d7102200c2f64187ed610363Navigate to sysevent_list table and observe the event triggered for the default self server password reset process and the event name should be 'password.reset.url'Navigate to sysevent_email_action table and check if 'Password Reset URL' Notification is Out of the box version. If the Notification is customized, revert it to OOB version. https://<your-instance>.service-now.com/sysevent_email_action.do?sys_id=9546d4509f131200f45c7b9ac42e70caRelated LinksKB0827356 - Password reset notification mail not received The default self-service Password Reset process