This survey is no longer active (Unable to take survey).Issue The assigned user is unable to take the survey. Steps To Replicate: 1. Impersonate user 'xyz' to whom the survey is assigned to (check the assessment instance to know the assigned_to user). 2. Access the url to take the survey, mentioned in the email notification sent to the assigned_to user when trigger conditions are met. Actual Behavior: Error is shown " This survey is no longer active ". Expected Behavior: Survey page should open and user should be able to take the survey. Note- The due date is in future. ReleaseALLCauseThe survey definition is inactive.ResolutionSet the survey definition to active, this resolves the issue. https://instance_name.service-now.com/asmt_metric_type.do?sys_id=***Related LinksTested in OOB- After the assessment is created set the survey definition to inactive, user will not be able to take the survey. FYR: Survey definitions Get started with Survey Management