No tours are launched through the Guided Tours Menu - Support and Troubleshooting

No tours are launched through the Guided Tours Menu Issue Guided tours are not getting launched in the service portal

Steps to Reproduce:

Log in the instance (non-production) Head to the /itss page - our service portal On the top right corner, there will be the Tours menu When trying to run any tour, nothing is happening. Cause There is no Introduction available for the tours created

Example: If the below error is seen in the console log:

guided_tours_player.js?v=06-26-2020_1814:2 Uncaught TypeError: Cannot read property 'title' of undefined at Array. (guided_tours_player.js?v=06-26-2020_1814:2) at TourService.value (guided_tours_player.js?v=06-26-2020_1814:2) at guided_tours_player.js?v=06-26-2020_1814:2 at guided_tours_player.js?v=06-26-2020_1814:2 at Object.callForAllContentWindows (guided_tours_player.js?v=06-26-2020_1814:2) at Wrapper.value (guided_tours_player.js?v=06-26-2020_1814:2) at TourService.value (guided_tours_player.js?v=06-26-2020_1814:2) at guided_tours_player.js?v=06-26-2020_1814:2 at Wrapper.value (guided_tours_player.js?v=06-26-2020_1814:2) at loadAndLaunch (guided_tours_player.js?v=06-26-2020_1814:2) Then the introduction is not being given to the tour due to which the error is showing up in the console log

Resolution In the Service portal, adding an introduction makes the guided tour available.

Refer to Product documentation for Guided tours