How to update Total subscriber field on a Service Offering Issue Total Subscriber field on Service Offering was not updated, even when multiple users were subscribed. ReleaseOrlando Patch 4aCauseThe Total subscribers is calculated by a nightly script, hence the value will not be updated the same day and appears the next day.ResolutionSteps: Navigate to Service Portfolio Management --> Service Offerings Scroll down to the Related links, select "Subcribed by User" tab Select Edit, move users to Subscribed by User list and SaveOn the next day, observe Total subscribers field updated to 2Related Links1.The total_subscribers field is working as expected 2.The Total subscribers is calculated by a nightly script.https://docs.servicenow.com/csh?topicname=create-or-mod-SPM2-service-offerings.html&version=latest 3.The name of the job is - 'Update Service Offering Subscribers, Send Surveys and Start PA Job' which runs automatically at 00.00.05 am every day, which is updated in the customer's instance to a different time.