<h2>ServiceNow Edge Encryption Proxy "Online on" and "Offline on" fields</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><ul style="list-style-position: inside;"><li>There are two fields displayed on the edge encryption server form.<br /> <ul style="list-style-position: inside;"><li><strong>Offline On </strong></li><li><strong>Online On</strong><br /></li></ul> </li></ul></section></div><div ><h3 >Resolution</h3><section><ul style="list-style-position: inside;"><li><strong>Offline On</strong> will be updated when the instance detects a proxy went offline for any reason. <br /> <ul style="list-style-position: inside;"><li>This could be due graceful shutdown or</li><li>due to network issue if the instance does not receive the pings from Edge Encryption Proxy<br /></li></ul> </li><li><strong>Online On</strong> will be updated on a regular basis when we detect pings from the Edge Encryption proxy on regular interval.</li></ul></section></div></article></div>