Dashboard missing from the "Publisher Overview" page - Support and Troubleshooting

Dashboard missing from the "Publisher Overview" page Issue Dashboard missing from the "Publisher Overview" page Release All Cause Customization done on the instance, there by not showing the correct navigation URL for "Publisher Overview" as compared to OOB. Resolution Steps to reproduce :

Log in to the instance

From the navigator type "Publisher Overview" and open it.

Observe that a specific tab/s missing.

Resolution :

Check for the "Publisher Overview" URL on your instance. It will be something like the below.

$pa_dashboard.do?sysparm_dashboard=75e790fce73003004c6f07d8d2f6a99e&sysparm_cancelable=true&sysparm_editable=false&sysparm_active_panel=false&sysparm_ignore_default_filter=false

The "Publisher Overview" URL OOB is as below.

$pa_dashboard.do?sysparm_dashboard=da54a91967c1130061b452e457415a18&sysparm_editable=false&sysparm_active_panel=false&sysparm_ignore_default_filter=false

Copy the OOB URL from the above and paste it on your instance, and it will load the data correctly.

Update the OOB URL from above against "Arguments" in the below link to revert it back to OOB to be able to see all the dashboards.

.service-now.com/sys_app_module.do?sys_id=340eecf0e77003004c6f07d8d2f6a9f7&sysparm_record_rows=1&sysparm_record_scope=de723a2b93703200662714f1b47ffb69&sysparm_record_target=sys_app_module&sysparm_record_list=titleCONTAINSpublisher%5EORDERBYorder&sysparm_nostack=true&sysparm_record_row=1" href="https://instance_name.service-now.com/sys_app_module.do?sys_id=340eecf0e77003004c6f07d8d2f6a9f7&sysparm_record_rows=1&sysparm_record_scope=de723a2b93703200662714f1b47ffb69&sysparm_record_target=sys_app_module&sysparm_record_list=titleCONTAINSpublisher%5EORDERBYorder&sysparm_nostack=true&sysparm_record_row=1" rel="nofollow">https://.service-now.com/sys_app_module.do?sys_id=340eecf0e77003004c6f07d8d2f6a9f7&sysparm_record_rows=1&sysparm_record_scope=de723a2b93703200662714f1b47ffb69&sysparm_record_target=sys_app_module&sysparm_record_list=titleCONTAINSpublisher%5EORDERBYorder&sysparm_nostack=true&sysparm_record_row=1

Related Links Check for the below plugins if installed on the instance

"com.snc.pa.samp" plugin for "Performance Analytics - Content Pack - Software Asset Management Professional"

"com.snc.samp.core" plugin for "Software Asset Management Professional Core"

"com.snc.sams" plugin for "Software Asset Management Foundation"

"com.snc.sam" plugin for "Software Asset Management Extensions"

"plugin com.snc.samp.microsoft" plugin for "Software Asset Management Professional for Microsoft"

"com.sn_samp_vmware" plugin for "Software Asset Management Professional for VMware"

"com.snc.samp.oracle" plugin for "Software Asset Management Professional for Oracle"

"com.sn_samp_ibm" plugin for "Software Asset Management Professional for IBM"

"com.sn_samp_citrix" plugin for "Software Asset Management Professional for Citrix"

In certain scenarios, though everything is correct due to some missing files during the plugin installation, data or dashboards will be missing. In such cases, re-installing the plugins will fix the issue.

If the case is that when the " Publisher Overview " is loaded and it gives a blank page without any dashboard information, there is a possibility that the property " glide.cms.enable.responsive_grid_layout " under " sys_properties " table is " false ". Update it to " true " and the data should be updated.