Applying text formatting in message content for slack notificationsOverview: ServiceNow messaging content can be configured by referring to Configure message content This messaging content is used in messaging applications like Slack or Microsoft teams for service now notifications. This KB is focused on formatting messaging content for slack messages. Before you begin Role required: admin or messaging_admin About this task The communication between Slack and ServiceNow instance is happing using JSON messages. The message exchange format is JSON. Message content formatting is control by Slack at their end. Slack has pre-defined json message format for different types of formatting like list or simple message. In this KB will take reference of Slack messaging format document and will configure this formatting in service now messaging content. Procedure Navigate to System Notification > Messaging Content.Open an existing notification record or click New to create a new record.Refer to product documentation to Configure message contentHere is an example to format message text - to make text bold – It should be enclosed within * symbol to make text Italic – It should be enclosed within _ symbol to create Hyperlink – It should be enclosed by angular brackets <http://servicenow.com/> For more formatting option follow the reference documentation at slack https://api.slack.com/reference/surfaces/formatting#visual-styles 5. Click Submit/Update6. The formatted message in slack will looks like -