Recurring price is not shown on the catalog form.


Description

Issue- Recurring Price is not showing on the catalog form on portal as well as on platform.

Steps to Replicate -

1. Go to catalog item configuration, check if the recurring price is given also, check if show recurring price on portal is enabled.

2. Go to portal and open the same catalog item.

Expected Behavior- Check the cart layout options, the recurring price is shown.

Actual Behavior- Check the cart layout options, the recurring price is not shown.

Release or Environment

ALL

Cause

glide.sc.price.display is set to never.

Resolution

Reverting the glide.sc.price.display property to OOB ( setting the value of this property from " NEVER " to " NON-ZERO " the issue will be resolved.

https://instance.service-now.com/sys_properties.do?sysparm_record_row=3&sysparm_record_list=nameCONTAINSprice%5EORDERBYname&sysparm_record_target=sys_properties&sysparm_record_rows=4&sys_id=f5dad5760a0a0b5b00f1e17dc02416c0&sysparm_nostack=true

Additional Information

Please refer the below document regarding the property (glide.sc.price.display)-
https://docs.servicenow.com/csh?topicname=r_ServiceCatalogProperties.html&version=latest

1.  If SC Catalog Item Deprecated widget is used then, on the form it is showing as " Recurring Price ".

2.  If SC Catalog Item widget is used then, shows " Price ".

Verified in OOB.