Users unable to Modify Social Q&A without admin Role - Support and Troubleshooting

Users unable to Modify Social Q&A without admin Role Issue Non-admin users are unable to update or modify the Social Q&A records. The issue is happening is for the knowledge manager who should be able to modify the Q&A. Resolution If the admins are able to modify the social Q&A records and non-admins cant, check for any ACL's which are failing Check for the Read AcL on the kb_social_qa_answer table if it's failing https:// This read ACL calls the script include " SocialQACommon ' which queries if the users have the read access to the social Q&A records. Since these Q&A records are associated with a knowledge base ' Social Q&A ', need to check if the user has read access to the knowledge base and activate the knowledge base. The admin users still can view the inactivate records while non-admin cant, so the knowledge base needs to be active even if the user has the right role. Related Links STEPS TO REPRODUCE :

hop into the Affected instance Impersonate any of the users with knowledge_manage role Navigate to kb_social_qa_answer table The users will not be able to read or modify the records there