Exactly what conditions will cause the oob business rule {SNC - ITIL - Close Related} to close a Problem Record when an incident is Closed?Issue Exactly what conditions will cause the OOB business rule {SNC - ITIL - Close Related} to close a Problem Record when an incident is Closed?CauseWhen closing an incident, the following out of the box Business Rules get executed: SNC - ITIL - Close Related on "Incident" table andSNC - ITIL - Close Related on "Global" table.SNC - ITIL - Close Related on "Incident" runs first and invokes the function [closeRelatedTasks] which calls the second business rule SNC - ITIL - Close Related on "Global" table which executes the function [closeProblem]. The function [closeProblem] is invoked on the 12th line on this business ruleOut of the box have the above setup until we install the "Incident Management Best Practice – Kingston" plugin -https://docs.servicenow.com/csh?topicname=c_IncidentManagement.html&version=latestOnce we install the above plugin, the business rule "SNC - ITIL - Close Related" defined on the incident table will be deactivated and will be set to active false.This will prevent invoking the function "closeProblem" defined on the BR "SNC - ITIL - Close Related" on the global tableResolutionRequest the plugin "com.snc.best_practice.incident.kingston" or deactivate the BR "SNC - ITIL - Close Related" defined on the incident table https://docs.servicenow.com/csh?topicname=c_IncidentManagement.html&version=latestRelated Links1. What conditions must be met that trigger the business rule "SNC - ITIL - Close Related" on the "Incident" table. 2. Why do only some Problem records caused by this business rule when other Problems do not auto-close? Question 1: The condition defined in "SNC - ITIL - Close Related" on the "Incident" table" is current.isValidRecord()https://developer.servicenow.com/dev.do#!/reference/api/orlando/server_legacy/c_GlideRecordAPI#r_GlideRecord-isValidRecordSo, when a record is valid, the function closeRelatedTasks() will be invoked which will call the BR "SNC - ITIL - Close Related" on the "Global" tableQuestion 2: If there is setAbortAction() or current.update() defined in any of the business rules on the incident table / if the incident doesn't contain any related problem records, the mentioned BR's won't run.Else according to my knowledge and review, the business rules should run on the instance. Please have a stack trace BR to track the next time if the issue occurs to see why the business rule doesn't run.https://support.servicenow.com/kb_view.do?sysparm_article=KB0683765 - To set up a stack trace BR. Please restrict to use this BR in the sub-prod since it produces more logs that can impact the performance of the instance.