When incident is created from the alert rule the impacted services are not shown automatically in the tab "Impacted Services/CI"DescriptionWhen an incident is created from the alert rule the impacted services are not shown automatically in the tab "Impacted Services/CI"Release or EnvironmentAll VersionsCauseThis is the expected behavior out of the box.Resolution1. On the incident table, the "Impacted Services/CIs" is NOT updated automatically based on the CI. This is the out of the box behavior. We have a UI Action called "Refresh Impacted Services"URL: https://<instance_name>.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=d51c8a6b0a0a0b1d01bf38b30c94e7962. The above UI Action is in the form context menu on the incident form. We have to click on it and we will be able to see the related impacted services/ci's based on the "Configuration Item" in the form.Additional InformationIf you would like to automate the above behavior please create a business rule on the incident table and use the code which is in the above mentioned UI action. This would be customization and would fall outside the ServiceNow support scope.