Survey Expiration and Cancellation not working as expectedSummaryWhat is Expiration Date? When Survey Should be canceled?InstructionsHow the value of Expiration Date field is determined The value of "Expiration Date" field on a survey instance is determined by the setting of "scheduled period" of the Survey Definition at the time this survey instance was created. For example, if "scheduled period" is "No Limit", "expiration date" will be set to the current date. If "scheduled period" is "Weekly", "expiration date" will be set to 7 days from the creation date. Keep in mind that "expiration date" uses the date in GMT timezone. For example, if a survey instance was created in the early morning for a user in UTC timezone, the user may see "expiration date" being a day before his local date. How this field is used This field is used only internally for a technical purpose - it is used to determine if a survey instance should be created or if the creation would cause duplicate active survey instances. When the system is creating a new survey instance, it checks the existing instances by their "states" and "expiration date" values in order to find out whether the creation of this instance is allowed according to the "scheduled period" setting on the survey definition. Customers should not worry about this field and should not include it in any reporting. When Survey Should be canceled? Refer to KB0790010-procedure or timing for cancelling surveys