Orlando Patch 7: Known Errorsdiv.margin { padding: 10px 40px 40px 30px; }.title {color: #1F8476;font-weight: normal;font-size: 28px;margin-bottom: 56px;}h1{color: #1F8476;font-weight: normal;font-size: 21px;margin: 40px 0 -5px 0;}hr {border-top-width: 1px;border-top-style: solid;border-top-color: #cccccc;}a{color:#1F8476;}a:hover {color:#1F8476;text-decoration:underline;}.scroll {border: 0;border-collapse: collapse;color:#161B1Cmargin-bottom: 50px;}.scroll tr {display: flex;}.scroll thead tr:after {content: '';overflow-y: scroll;visibility: hidden;height: 0;}.scroll tbody {display: block;width: 100%;overflow-y: auto;max-height: 200px;}.scroll tbody tr { vertical-align: top; }.scroll tbody a { color: #1F8476; }.scroll th {flex: 1 auto;display: block;border: 1px solid #aaa;background-color: #E6E9EB;vertical-align: middle;color: #161B1C;font-weight: bold;padding: 1px 3px;}.scroll td {padding: 3px;flex: 1 auto;border: 1px solid #aaa;width: 1px;word-wrap: break-word;}.scroll .col1 { width: 90px; max-width: 90px; }.scroll .col2 { width: 90px; max-width: 90px; }.scroll .col3 { width: 100px; max-width: 250px; }.scroll .col4 { width: 500px; }Orlando Patch 7 : Known ErrorsThis article presents notable known errors in Orlando Patch 7, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal.Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.To view the release notes for this release family, see Orlando Release Notes.Severity 1The following table lists notable Severity 1 known errors in this patch.ArticleProblemCategoryTitleKB0657450PRB1241406PersistenceCMDB TPP migration is creating records in the [cmdb$par1] table with sys_class_path is NULL. Some relationships are not showing on CMDB related lists and searches against CMDB tables are not returning all records.KB0750004PRB1320637MID ServerA MID Server upgrade that includes a new JRE version will overwrite the cacerts fileKB0815477PRB1370343Service PortalAngularJS attachment list operations can run an instance node out-of-memoryKB0813876PRB1371401DiscoveryScript Include 'DeviceL3Mapping' may trigger slow queries on CMDBKB0823915PRB1384533Service CatalogMulti-row variable set data are deleted when the variable set is within a containerKB0859416PRB1391305Service PortalMobile:Sp logs shows duplicate entry for Cat Item View typeKB0826539PRB1404597Configuration Management Database (CMDB)Plugin com.sn_apphealth has invalid scope sys_id 70fae9692b1c0200c5244f74b4da15d2KB0830942PRB1407010Agile Development When an INC is moved from the backlog back to the triage board, the original story is deleted and the data pertaining to original story is lostKB0827747PRB1408516MID ServerMID Server upgrade fails leaving MID Server Down, due to Cisco AMP antivirus preventing the upgrade service deleting the Wrapper executableKB0832083PRB1412232Configuration Management Database (CMDB)Slow performance in the relationship formatter with a large number of orphan relationshipsKB0852519PRB1416276Mobile (Classic)[Android only] Reference Fields not populating when selected in Classic Mobile Application v 5.0KB0862452PRB1420648Flow DesignerMissing index on sys_flow_context.execution_id - slow flow.fire events processing by the Flow Engine Event HandlerKB0855821PRB1424794Service Catalog: SeismicThe date/time variable value is adjusted to the GMT time value for every update made on the RITM via Agent WorkspaceKB0727701PRB631444Business Logic ProcessingChanging the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target tableSeverity 2The following table lists notable Severity 2 known errors in this patch.ArticleProblemCategoryTitleKB0727122PRB1113671DiscoveryDiscovery - Sensors business rule runs for non-Discovery ecc_queue inputs.KB0656474PRB1235890Cloud Provisioning and Governance (CMP)List nodes get stuck at processing during Azure discoveryKB0727944PRB1238857Forms and FieldsWhen saving a read-only currency field its value may be converted to default US Dollars automaticallyKB0683766PRB1241558OrchestrationPublished powershell activity command is cleared out when using a UI action that includes current.update()KB0712998PRB1244056PersistenceConfigure label action for an inherited field on CMDB hierarchy via right click on label (from a form for a child table ) and click Configure Label results in a "record not found" messageKB0688470PRB1248469Vulnerability ResponseUpdates to the sn_vul_vulnerable_item.age column causes text index events to back upKB0727642PRB1250745PersistenceSlowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model)KB0684402PRB1270022Performance Analytics[DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" propertyKB0722859PRB1272983Import / ExportDocument Viewer inline only works for PDF documentsKB0717976PRB1288212VA-Web ClientThe virtual agent does not translate based on user language while using the internationalization plugin KB0713664PRB1303474PersistenceTables are set up for delete recovery when they should not be KB0717208PRB1305469Clone IssuesExcluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open themKB0754246PRB1316881Security Access Control ListsVA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not displayKB0721421PRB1318176Asynchronous Message BusThe Asynchronous Message Bus (AMB) fails to connect to the instance when running through Fiddler proxyKB0752975PRB1324263Upgrade Engine IssuesApplication upgrade process dependencies are not honored and plugin dependencies are not auto installed or upgraded to the scope versionKB0728440PRB1327992Reporting[Security Bug] ACL Issue with Published ReportKB0727700PRB1328367Application Navigator & Banner FrameBanner image cannot be changed in MadridKB0744908PRB1329337Cloud Provisioning and Governance (CMP)Memory exhaustion due to 'AWS EC2 - DescribeSnapshots' discovery sensorKB0750201PRB1330114Flow DesignerAction type snapshots are created with blank display namesKB0823092PRB1331004Asynchronous Message BusVirtual Agent Topic Conversation gets stuck when websockets are enabled, "amb.ServerConnection [ERROR] Connection broken"KB0750180PRB1333813Project ManagementUnable to import MPP project file to a sub-projectKB0750599PRB1335372DiscoveryCredentials are not validating when IAM profile configured mid is pointed to instanceKB0818886PRB1346605Virtual Agent PlatformAll the sys_cs_conversation records created after NewYork upgrade have same Topic definition name "system"KB0755212PRB1346619Virtual Agent PlatformThe virtual agent closes the chat when the option "I want something else" is clickedKB0815838PRB1347170Domain SupportThe getMyGroups() does not work as expected in Domain-separated instanceKB0755203PRB1350354Core PlatformBusiness Calendar Filter Queries do not work after upgrading from Madrid to New York with a Fiscal Calendar GeneratedKB0755216PRB1352033Agent WorkspaceA record can not be opened from a list if the first column is an empty/null non-reference fieldKB0759114PRB1354873Graph API[GraphQL] GraphQL $$parent$$ notation to access outer parent objects is not thread-safeKB0815373PRB1356669Walk-Up ExperienceThe You have an upcoming appointment scheduled for Invalid date message displays when using the walkup_online_checkin page of the Service Portal to book an appointmentKB0777681PRB1358400Performance Analytics[FT closed for O - reflecting on Backport]The New York upgrade of the Performance Analytics (PA) content for Configuration Management (CMDB) may cause performance degradationKB0781931PRB1358510DiscoveryHorizontal Discovery does not detect an extra IP address in the same discovery schedulesKB0781716PRB1359305PersistenceThe new TPP logical tables are not batched by the batcher and there are multiple 'Add Columns' alter types while Installing CMDB CI Class Models Store app KB0778290PRB1361188AssessmentsChange Risk Assessment calculates incorrect normalised actual values not multiplied by weightKB0831991PRB1362288Design Systemnow-label-value: Reads content twice due to native title="" attribute [#1267]KB0793158PRB1362706Performance AnalyticsPA Widget - Pies or Donuts & Column having no data show a single line instead of "No content available"KB0853074PRB1365752OrchestrationOrchestration using the AD activity pack can break after upgrading to MadridKB0793453PRB1368103Dashboards and Home Pages[Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focusKB0782890PRB1368118Platform SecurityThe Forgot Password flow is not working in scoped appsKB0793177PRB1369986Performance Analytics[waiting close approval] Antivirus Events - The link to view the table is marked up as a heading even though it is not a heading for any particular section of contentKB0788044PRB1371901Event ManagementIn New York, Event Management users who are running with the Statement replication mode will have corruption in the replicated data of ITOM Event ManagementKB0861845PRB1373208Mobile PlatformMobile: Non internal users unable to see data in group by Applet | ACL Condition fails for Group By AppletsKB0855624PRB1377588Platform LicensingSubscription Management shows paid store app tables as custom tablesKB0861879PRB1379117Advanced Work AssignmentIf a custom chat service channel is used, the Conversation Server does not handoff to the AWA live agent.KB0793248PRB1379339Employee Service CenterService Portal - screen reader states there are 5 items in the header, but only 4 are availableKB0818932PRB1379787DiscoveryThe NullPointerException error occurs when using MID configuration parameter "mid.aws.instance_profile_name" and setting MID Server property "mid.aws.sts.assume_role.disable_credential_caching" to trueKB0819023PRB1381861On-call SchedulingSchedules overlap for users when 'To' 'From' dates are not set to user schedule being swapped.KB0813636PRB1385357MID ServerMID Server can fail to install or upgrade to Orlando due to new external connectivity requirement to ocsp.entrust.net for OCSP certification revocation verification checkKB0830008PRB1389445Performance Analytics[Quebec][1.3.1] Report designer, information pane, a list is visually connected but separated into multiple lists in the HTML and when read by screen readersKB0817926PRB1390666PatternsUnable to run horizontal discovery on some Linux machines due to a NaN value being passed to the Linux/Unix pre-sensorKB0860250PRB1393772PatternsThe base board serial number is populated on the serial number record instead of the BIOS Serial number for windows computers when using the Windows OS - Desktops pattern for discoveryKB0822721PRB1394018Service MappingApplication Map is not loading when "Service Analytics" feature is enabled [sa_analytics.rca_enabled=true]KB0825347PRB1396118Event ManagementError when upgrading Operator workspace to Orlando Patch 3: Internal Server Error (500)KB0823261PRB1399892Agile Development Sprint Tracking is not showing the correct number of stories from Page 2KB0824447PRB1403224DiscoveryWhen converting the $results to JSON in WMIFetch.psm1, a lot of memory is consumed on MID, and the PowershellProcessRunner eventually times outKB0826461PRB1406629MID ServerMid Server fails to encrypt blank passwords after upgrading to OrlandoKB0831525PRB1408324Activity StreamTime fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readersKB0830515PRB1411582Lists'Uncaught TypeError: list.setOmitCount is not a function' error while loading or exporting the dashboardKB0832192PRB1412917Automated Test FrameworkThe ATF step 'Apply Filter to List' takes a long time due to the related list being loaded prior to the from being renderedKB0832840PRB1416016Virtual Agent Lite for ITSMSearch result for catalog item link in Virtual Agent opens a broken pageKB0853013PRB1416199PDF GenerationExporting a record with a lot of data to a PDF takes too long to process in OrlandoKB0852514PRB1417299Predictive Intelligence[ML] New data centers are missing from table [ml_dc_vip], which prevents access to the ML scheduler until an entry is added to this table OOB for each new data center that comes onlineKB0862955PRB1417990Resource ManagementResource Report - "Start Date" and "End Date" fields are displayed in the default date format "yyyy-MM-dd" if the current sys_user is using the "System(dd-MM-yyyy)" date format KB0858627PRB1419577MID ServerThe MID Server Upgrade service doesn't properly detect if the MID Server has fully shut down, and so has issues with file locks when it starts deleting, potentially leaving the MID Server downKB0861814PRB1419714Flow DesignerUpgrading from Madrid to Orlando causes issues with running flowsKB0855205PRB1420238Restore : Upgrading the instance to Paris after Instance Restore (Downgrading) causing instance unavailabilityKB0855649PRB1420890Configuration Management Database (CMDB)Upgrading from New York to Orlando causing static .js and .css files to not load in some pages ( CSTASK100539 )KB0855174PRB1421241Patterns[Microsoft SharePoint]: FQDN, IP Address, Category, Type fields are not discoveredKB0856342PRB1422481PatternsWhen we run a discovery against a Linux server its is not populating the related lists: CI IPs & DNS Name for CIsKB0856340PRB1422489PatternsWhen we enable the property "glide.discovery.hostname.include_domain",it does not include the domain name in the CI name fieldKB0855676PRB1424189Service MappingServices with >400K discovery messages can cause TransactionCancelledException: map never shows.KB0860934PRB1428023Service MappingTag-based service - candidates might not be populated correctly in case there are several CIs with the same nameKB0858554PRB1429834MID ServerMID Server down after attempted upgrade, due to file locks caused by Dell SecureWorks Red Cloak anti-virus (mid.bat, java.exe, wrapper-windows-x86-64.exe)KB0858643PRB1430190ListsMultiple xmlhttp request causes performance onchange load for dependent choice list fields on form with is_searchable_choice attribute set to trueKB0860142PRB1431162ReportingIn reports, Variables cannot be selected from dot-walked fields to add to the query selector in Orlando and Paris. This used to work until New YorkKB0860864PRB1433713Software Asset Management ProfessionalSome of the SaaS SKU identifier are pointing to incorrect product names or editions. KB0860847PRB1434743Automated Test FrameworkATF: Certain events generated by a test (like text indexing) can cause the test to hangKB0861098PRB1435863MID ServerMID Server is down due to a false 'expected service name' errorKB0861828PRB1436659PatternsThe baseboard serial number is populated on the serial number record instead of the BIOS serial number for Windows servers when using the Windows - OS Servers pattern for discoveryKB0862334PRB1438284Flow DesignerIf a dynamic flow flowlogic doesn't run at runtime, the operationsview errors out with "Cannot read property 'operationsOutput' of undefined"KB0861929PRB1439161Seismic FrameworkThe agent session does not timeout if the Agent Workspace is opened due to the 'x-user-activity'KB0862347PRB1439903Service PortalIn Portal, Time is showing Daylight savings time in Brazil KB0523398PRB579732EmailEmail Client displays an empty windowKB0523900PRB581665Import / ExportImport Table creates columns with oddly truncated names and does not import data for some columnsKB0534762PRB585707UI ComponentsForm Sections configuration - Broken relationships between [sys_ui_section] and [sys_ui_form_section] records cause forms to not loadKB0549826PRB627257WorkflowRequest Item stage field not rendering in task listKB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11KB0596799PRB653427Server Side ScriptingIn List choice UI action on a related list, global variable 'current' does not work in List v2KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selectedKB0598781PRB678273Update SetsDeleting a nonexistent Ui View via update set deletes the main section of Default View insteadKB0598169PRB679363Human Resources Service ManagementPossible data loss during reparenting hr_case to sm_orderKB0597376PRB689086Core PlatformDeletion of a user record can cause a cascade effect that affects form layouts.KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabledKB0598769PRB725968PersistenceCannot expand the size of a field in a rotating table in a way that propagates the expansion to all rotating tablesKB0639500PRB734026UI ComponentsHTML5 in IE11: mp4 or webm uploaded videos fail to render