Orlando Patch 7: Known Errors - Known Error

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Orlando Patch 7 : Known Errors

This article presents notable known errors in Orlando Patch 7, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Orlando Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0657450 PRB1241406 Persistence CMDB TPP migration is creating records in the [cmdb$par1] table with sys_class_path is NULL. Some relationships are not showing on CMDB related lists and searches against CMDB tables are not returning all records. KB0750004 PRB1320637 MID Server A MID Server upgrade that includes a new JRE version will overwrite the cacerts file KB0815477 PRB1370343 Service Portal AngularJS attachment list operations can run an instance node out-of-memory KB0813876 PRB1371401 Discovery Script Include 'DeviceL3Mapping' may trigger slow queries on CMDB KB0823915 PRB1384533 Service Catalog Multi-row variable set data are deleted when the variable set is within a container KB0859416 PRB1391305 Service Portal Mobile:Sp logs shows duplicate entry for Cat Item View type KB0826539 PRB1404597 Configuration Management Database (CMDB) Plugin com.sn_apphealth has invalid scope sys_id 70fae9692b1c0200c5244f74b4da15d2 KB0830942 PRB1407010 Agile Development When an INC is moved from the backlog back to the triage board, the original story is deleted and the data pertaining to original story is lost KB0827747 PRB1408516 MID Server MID Server upgrade fails leaving MID Server Down, due to Cisco AMP antivirus preventing the upgrade service deleting the Wrapper executable KB0832083 PRB1412232 Configuration Management Database (CMDB) Slow performance in the relationship formatter with a large number of orphan relationships KB0852519 PRB1416276 Mobile (Classic) [Android only] Reference Fields not populating when selected in Classic Mobile Application v 5.0 KB0862452 PRB1420648 Flow Designer Missing index on sys_flow_context.execution_id - slow flow.fire events processing by the Flow Engine Event Handler KB0855821 PRB1424794 Service Catalog: Seismic The date/time variable value is adjusted to the GMT time value for every update made on the RITM via Agent Workspace KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0727122 PRB1113671 Discovery Discovery - Sensors business rule runs for non-Discovery ecc_queue inputs. KB0656474 PRB1235890 Cloud Provisioning and Governance (CMP) List nodes get stuck at processing during Azure discovery KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0683766 PRB1241558 Orchestration Published powershell activity command is cleared out when using a UI action that includes current.update() KB0712998 PRB1244056 Persistence Configure label action for an inherited field on CMDB hierarchy via right click on label (from a form for a child table ) and click Configure Label results in a "record not found" message KB0688470 PRB1248469 Vulnerability Response Updates to the sn_vul_vulnerable_item.age column causes text index events to back up KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0684402 PRB1270022 Performance Analytics [DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property KB0722859 PRB1272983 Import / Export Document Viewer inline only works for PDF documents KB0717976 PRB1288212 VA-Web Client The virtual agent does not translate based on user language while using the internationalization plugin KB0713664 PRB1303474 Persistence Tables are set up for delete recovery when they should not be KB0717208 PRB1305469 Clone Issues Excluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them KB0754246 PRB1316881 Security Access Control Lists VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0721421 PRB1318176 Asynchronous Message Bus The Asynchronous Message Bus (AMB) fails to connect to the instance when running through Fiddler proxy KB0752975 PRB1324263 Upgrade Engine Issues Application upgrade process dependencies are not honored and plugin dependencies are not auto installed or upgraded to the scope version KB0728440 PRB1327992 Reporting [Security Bug] ACL Issue with Published Report KB0727700 PRB1328367 Application Navigator & Banner Frame Banner image cannot be changed in Madrid KB0744908 PRB1329337 Cloud Provisioning and Governance (CMP) Memory exhaustion due to 'AWS EC2 - DescribeSnapshots' discovery sensor KB0750201 PRB1330114 Flow Designer Action type snapshots are created with blank display names KB0823092 PRB1331004 Asynchronous Message Bus Virtual Agent Topic Conversation gets stuck when websockets are enabled, "amb.ServerConnection [ERROR] Connection broken" KB0750180 PRB1333813 Project Management Unable to import MPP project file to a sub-project KB0750599 PRB1335372 Discovery Credentials are not validating when IAM profile configured mid is pointed to instance KB0818886 PRB1346605 Virtual Agent Platform All the sys_cs_conversation records created after NewYork upgrade have same Topic definition name "system" KB0755212 PRB1346619 Virtual Agent Platform The virtual agent closes the chat when the option "I want something else" is clicked KB0815838 PRB1347170 Domain Support The getMyGroups() does not work as expected in Domain-separated instance KB0755203 PRB1350354 Core Platform Business Calendar Filter Queries do not work after upgrading from Madrid to New York with a Fiscal Calendar Generated KB0755216 PRB1352033 Agent Workspace A record can not be opened from a list if the first column is an empty/null non-reference field KB0759114 PRB1354873 Graph API [GraphQL] GraphQL $$parent$$ notation to access outer parent objects is not thread-safe KB0815373 PRB1356669 Walk-Up Experience The You have an upcoming appointment scheduled for Invalid date message displays when using the walkup_online_checkin page of the Service Portal to book an appointment KB0777681 PRB1358400 Performance Analytics [FT closed for O - reflecting on Backport]The New York upgrade of the Performance Analytics (PA) content for Configuration Management (CMDB) may cause performance degradation KB0781931 PRB1358510 Discovery Horizontal Discovery does not detect an extra IP address in the same discovery schedules KB0781716 PRB1359305 Persistence The new TPP logical tables are not batched by the batcher and there are multiple 'Add Columns' alter types while Installing CMDB CI Class Models Store app KB0778290 PRB1361188 Assessments Change Risk Assessment calculates incorrect normalised actual values not multiplied by weight KB0831991 PRB1362288 Design System now-label-value: Reads content twice due to native title="" attribute [#1267] KB0793158 PRB1362706 Performance Analytics PA Widget - Pies or Donuts & Column having no data show a single line instead of "No content available" KB0853074 PRB1365752 Orchestration Orchestration using the AD activity pack can break after upgrading to Madrid KB0793453 PRB1368103 Dashboards and Home Pages [Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus KB0782890 PRB1368118 Platform Security The Forgot Password flow is not working in scoped apps KB0793177 PRB1369986 Performance Analytics [waiting close approval] Antivirus Events - The link to view the table is marked up as a heading even though it is not a heading for any particular section of content KB0788044 PRB1371901 Event Management In New York, Event Management users who are running with the Statement replication mode will have corruption in the replicated data of ITOM Event Management KB0861845 PRB1373208 Mobile Platform Mobile: Non internal users unable to see data in group by Applet | ACL Condition fails for Group By Applets KB0855624 PRB1377588 Platform Licensing Subscription Management shows paid store app tables as custom tables KB0861879 PRB1379117 Advanced Work Assignment If a custom chat service channel is used, the Conversation Server does not handoff to the AWA live agent. KB0793248 PRB1379339 Employee Service Center Service Portal - screen reader states there are 5 items in the header, but only 4 are available KB0818932 PRB1379787 Discovery The NullPointerException error occurs when using MID configuration parameter "mid.aws.instance_profile_name" and setting MID Server property "mid.aws.sts.assume_role.disable_credential_caching" to true KB0819023 PRB1381861 On-call Scheduling Schedules overlap for users when 'To' 'From' dates are not set to user schedule being swapped. KB0813636 PRB1385357 MID Server MID Server can fail to install or upgrade to Orlando due to new external connectivity requirement to ocsp.entrust.net for OCSP certification revocation verification check KB0830008 PRB1389445 Performance Analytics [Quebec][1.3.1] Report designer, information pane, a list is visually connected but separated into multiple lists in the HTML and when read by screen readers KB0817926 PRB1390666 Patterns Unable to run horizontal discovery on some Linux machines due to a NaN value being passed to the Linux/Unix pre-sensor KB0860250 PRB1393772 Patterns The base board serial number is populated on the serial number record instead of the BIOS Serial number for windows computers when using the Windows OS - Desktops pattern for discovery KB0822721 PRB1394018 Service Mapping Application Map is not loading when "Service Analytics" feature is enabled [sa_analytics.rca_enabled=true] KB0825347 PRB1396118 Event Management Error when upgrading Operator workspace to Orlando Patch 3: Internal Server Error (500) KB0823261 PRB1399892 Agile Development Sprint Tracking is not showing the correct number of stories from Page 2 KB0824447 PRB1403224 Discovery When converting the $results to JSON in WMIFetch.psm1, a lot of memory is consumed on MID, and the PowershellProcessRunner eventually times out KB0826461 PRB1406629 MID Server Mid Server fails to encrypt blank passwords after upgrading to Orlando KB0831525 PRB1408324 Activity Stream Time fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readers KB0830515 PRB1411582 Lists 'Uncaught TypeError: list.setOmitCount is not a function' error while loading or exporting the dashboard KB0832192 PRB1412917 Automated Test Framework The ATF step 'Apply Filter to List' takes a long time due to the related list being loaded prior to the from being rendered KB0832840 PRB1416016 Virtual Agent Lite for ITSM Search result for catalog item link in Virtual Agent opens a broken page KB0853013 PRB1416199 PDF Generation Exporting a record with a lot of data to a PDF takes too long to process in Orlando KB0852514 PRB1417299 Predictive Intelligence [ML] New data centers are missing from table [ml_dc_vip], which prevents access to the ML scheduler until an entry is added to this table OOB for each new data center that comes online KB0862955 PRB1417990 Resource Management Resource Report - "Start Date" and "End Date" fields are displayed in the default date format "yyyy-MM-dd" if the current sys_user is using the "System(dd-MM-yyyy)" date format KB0858627 PRB1419577 MID Server The MID Server Upgrade service doesn't properly detect if the MID Server has fully shut down, and so has issues with file locks when it starts deleting, potentially leaving the MID Server down KB0861814 PRB1419714 Flow Designer Upgrading from Madrid to Orlando causes issues with running flows KB0855205 PRB1420238 Restore : Upgrading the instance to Paris after Instance Restore (Downgrading) causing instance unavailability KB0855649 PRB1420890 Configuration Management Database (CMDB) Upgrading from New York to Orlando causing static .js and .css files to not load in some pages ( CSTASK100539 ) KB0855174 PRB1421241 Patterns [Microsoft SharePoint]: FQDN, IP Address, Category, Type fields are not discovered KB0856342 PRB1422481 Patterns When we run a discovery against a Linux server its is not populating the related lists: CI IPs & DNS Name for CIs KB0856340 PRB1422489 Patterns When we enable the property "glide.discovery.hostname.include_domain",it does not include the domain name in the CI name field KB0855676 PRB1424189 Service Mapping Services with >400K discovery messages can cause TransactionCancelledException: map never shows. KB0860934 PRB1428023 Service Mapping Tag-based service - candidates might not be populated correctly in case there are several CIs with the same name KB0858554 PRB1429834 MID Server MID Server down after attempted upgrade, due to file locks caused by Dell SecureWorks Red Cloak anti-virus (mid.bat, java.exe, wrapper-windows-x86-64.exe) KB0858643 PRB1430190 Lists Multiple xmlhttp request causes performance onchange load for dependent choice list fields on form with is_searchable_choice attribute set to true KB0860142 PRB1431162 Reporting In reports, Variables cannot be selected from dot-walked fields to add to the query selector in Orlando and Paris. This used to work until New York KB0860864 PRB1433713 Software Asset Management Professional Some of the SaaS SKU identifier are pointing to incorrect product names or editions. KB0860847 PRB1434743 Automated Test Framework ATF: Certain events generated by a test (like text indexing) can cause the test to hang KB0861098 PRB1435863 MID Server MID Server is down due to a false 'expected service name' error KB0861828 PRB1436659 Patterns The baseboard serial number is populated on the serial number record instead of the BIOS serial number for Windows servers when using the Windows - OS Servers pattern for discovery KB0862334 PRB1438284 Flow Designer If a dynamic flow flowlogic doesn't run at runtime, the operationsview errors out with "Cannot read property 'operationsOutput' of undefined" KB0861929 PRB1439161 Seismic Framework The agent session does not timeout if the Agent Workspace is opened due to the 'x-user-activity' KB0862347 PRB1439903 Service Portal In Portal, Time is showing Daylight savings time in Brazil KB0523398 PRB579732 Email Email Client displays an empty window KB0523900 PRB581665 Import / Export Import Table creates columns with oddly truncated names and does not import data for some columns KB0534762 PRB585707 UI Components Form Sections configuration - Broken relationships between [sys_ui_section] and [sys_ui_form_section] records cause forms to not load KB0549826 PRB627257 Workflow Request Item stage field not rendering in task list KB0549804 PRB630133 Workflow In list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11 KB0596799 PRB653427 Server Side Scripting In List choice UI action on a related list, global variable 'current' does not work in List v2 KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected KB0598781 PRB678273 Update Sets Deleting a nonexistent Ui View via update set deletes the main section of Default View instead KB0598169 PRB679363 Human Resources Service Management Possible data loss during reparenting hr_case to sm_order KB0597376 PRB689086 Core Platform Deletion of a user record can cause a cascade effect that affects form layouts. KB0623129 PRB718318 System Applications Unable to launch Studio via Studio module when UI11 is enabled KB0598769 PRB725968 Persistence Cannot expand the size of a field in a rotating table in a way that propagates the expansion to all rotating tables KB0639500 PRB734026 UI Components HTML5 in IE11: mp4 or webm uploaded videos fail to render