<h2>Supporting downgrades for "Per Named User" license metric</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><ul style="list-style-position: inside;"><li>Supporting downgrades for "Per Named User" license metric.</li></ul></section></div><div ><h3 >Release</h3><section><ul style="list-style-position: inside;"><li>New York and below</li></ul></section></div><div ><h3 >Resolution</h3><section><ul style="list-style-position: inside;"><li>Requirement is that if "<strong>Adobe Systems Acrobat 11 Standard</strong>" is added as a <strong>downgrade</strong> child to "<strong>Acrobat Professional entitlement</strong>", will that be considered during reconciliation ?<br /><br /></li><li>If the customer is on the instances "<strong>New York</strong>" or below, OOB we do not support <strong>downgrades</strong> for "<strong>Per Named User</strong>" license metric. Hence, we will not be counting installs from the <strong>Standard version</strong> included as part of the "<strong>Pro entitlement rights</strong>".<br /><br /></li><li>For "<strong>Per User</strong>" / "<strong>Per Named User</strong>", we have limited support for downgrades OOB, prior to <strong>Orlando</strong> version but full support from <strong>Orlando</strong>.<br /><br /></li><li>This feature is available for both "<strong>SAM Foundation</strong>" and "<strong>SAM Professional</strong>".</li></ul></section></div></article></div>