<h2>Integration of SCCM with ServiceNow for Software Asset Management</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><ul style="list-style-position: inside;"><li>Integration of SCCM with Servicenow for Software Asset Management.<br /><br /></li><li>How does the integration done for "License Reclamation" differ in terms of Discovery data and Client software distribution? </li></ul></section></div><div ><h3 >Release</h3><section><ul style="list-style-position: inside;"><li>All</li></ul></section></div><div ><h3 >Resolution</h3><section><ul style="list-style-position: inside;"><li><strong>Microsoft SCCM 2016</strong> plugin is required for integration.<br /><br /></li><li>If the query is to understand a case, if there are 10 licenses that was not used for the last 6 months and if you wish to uninstall that software from the client machine, will it work directly by creating a request with Servicenow as SCCM is already integrated with it ?<br /><br /></li><li>The response to the above is, we don't believe there is such feature as of now with <strong>SCCM Integration</strong>. With this <strong>SCCM Integration</strong>, customer can put all the relevant CI data and update or create them in the respective <strong>CMDB_CI</strong> tables. On top of it, if the customer wishes to integrate the target CI and then install or uninstall a software, then it is not a part of this integration.<br /><br /></li><li>With SCCM integration, only discovery data is populated in the Servicenow tables.<br /><br /></li><li>During the <strong>SCCM Integration</strong>, customer will be providing the information like <strong>SQL database URL</strong> along with a <strong>Password</strong>. This will query the target SQL database with the SQL source provided in the import sets. Using <strong>JDBC connectivity</strong>, calls will be made via the <strong>Mid Server</strong> and all the information from the SQL database will be pulled and then placed in the respective <strong>CMDB_CI</strong> tables.<br /><br /></li><li>License comes as part of the "<strong>Software Asset Management Professional</strong>" plugin which cannot be mixed with the <strong>SCCM Integration</strong>.<br /><br /></li><li>With <strong>SCCM Integration</strong>, we can only pull the data from the SQL database and can push them into the respective CMDB tables.<br /><br /></li><li>Using <strong>SCCM Integration</strong> to install or uninstall a software which is not in use for a long time, can be achieved integrating SCCM with "<strong>Orchestration"</strong> plugin, where in one can create their own "<strong>Workflows"</strong> to based on their requirement (either install or uninstall a software). When the "<strong>Orchestration"</strong> plugin is activated, "<strong>Client Software Distribution"</strong> plugin gets added using which "<strong>Reclamation"</strong> can be performed.</li></ul></section></div></article></div>