Unexpected cross-scope error despite creating cross-scope privilege records


Description

Users may receive this message despite configuring cross-scope rules on the affected tables:

Write operation against 'TABLE' from scope 'SCOPE' has been refused due to the table's cross-scope access policy 


https://docs.servicenow.com/csh?topicname=c_CrossScopePrivilegeRecord.html&version=latest

Release or Environment

All

Cause

The instance cache might not have been updated with the cross-scope rules

Resolution

From 'Scripts - Background' run the following to clear the instance cache:


gs.invalidateCache();