Stop time field is blank/empty on completed Task SLA.Issue The Stop time field is not populated on the form of a completed task SLACauseThe name of the schedule on the SLA definition was changed. Existing response task SLAs created prior to the name change had picked up the old schedule name. Schedule is factored in to the calculation of the Stop time value. When calculating the Stop time value it couldn't find the schedule because the schedule name had been changed and therefore no date value was entered in the Stop time fieldResolutionRunning repair SLA on the affected records fixes the issue.