ServiceNow BCM PDF Generation Installation Steps - Support and Troubleshooting

ServiceNow BCM PDF Generation Installation Steps Installation

The following steps should be replicated by a ServiceNow Admin in any instance ServiceNow BCM is installed A ServiceNow BCM Technician or Partner will supply you with a folder which contains 5 Update Sets Navigate to System Definition: Plugins Search for Webkit HTML to PDF and make sure it is installed

Navigate to Retrieved Update Sets and select the related link Import Update Set from XML Import the 5 Update sets Preview and commit the 5 update sets in the following order BCM PDF Global (Note: this update set is in global) BCM PDF BCM Update PDF UI BCM Update PDF UI 2 BCM PDF Image Update

Testing

Navigate to All Plans in the Business Continuity application Open a plan record and select View Plan in the header of the record In the top right of the Business Continuity UI select Generate PDF

A new tab will open, and a progress bar will appear When the progress bar is completed a pdf will be downloaded which can be opened in the bottom left of the screen