Clicking on magnify icon on Homepage Search Widget brings up 404 page for customer_contact users


Description

When a contact user ( users with the sn_customerservice.customer role) searches something on the homepage search on the service portal and then clicks on the magnify icon, it shows the URL is going to search page, but finally '404' page was shown. It works fine for admin users though.

Cause

As per OOB configuration, the below 'search' page should be given both snc_internal and snc_external role, which was not present on the customer's instance

Resolution

Add those 2 roles to the 'Roles' field for the page and save the record.