Agent Chat : Even if the chat agents are set to Available on workspace, interactions are not assigned - Support and Troubleshooting

Agent Chat : Even if the chat agents are set to Available on workspace, interactions are not assigned Issue Users are seeing "No agent available" while the agent is available for agent workspace chat.

Release Version with Agent chat enabled

Cause One of the potential explanations could be that an Agent assignment rule defined in a different scope is incorrectly linked to another Queue (in Global Scope) under the same service channel

Resolution Check the queue configurations to ensure that the scope of the assignment rules for the queue and the agents is the same