CMDB Remediation rules failing to trigger workflows with the task filter set to use certain fields such as 'audit' - Known Error

CMDB Remediation rules failing to trigger workflows with the task filter set to use certain fields such as 'audit' Description CMDB Remediation rules may fail to trigger workflows if the Task Filter contains fields defined on the child task table, and not in the top-level 'task' table, e.g. using 'audit' field on cert_follow_on_task will not work

Steps to Reproduce

On a Paris instance with Demo Data

Create a new empty workflow on table cert_follow_on_task and publish it. e.g. named "PRB1419610 Workflow" Create a new CMDB Remediation rule /remediation_rule.do: Name: PRB1419610 Remediation Rule Task type: Follow on task Task filter: Audit IS "Server Minimum Statistics" Execution: Automatic Workflow: PRB1419610 Workflow Open the "Server Minimum Statistics" Audit, and Run it /cert_audit.do?sys_id=191fffeedf60010068c37a0d3df26351 Check the Workflow Contexts table. None have been run.

In the audit results, click through to one of the many Follow on task records it created (cert_follow_on_task) Click the Remediate button. The remediation rule is not listed.

Expected Result: The filter should capture based on the audit field and execute the workflow accordingly.

Actual Result: The rule is not triggered. The rule is not listed when clicking the Remediate button.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.

You can also ensure that the task filter for the remediation rule is created using fields which are defined on both the child table and the top-level task table.