Clicking enter is creating a comment instead of taking to the next line in service portal on the ticket conversation widget.SummaryWhen we Hit enter while using the Service portal "ticket conversation" widget it will add the comment instead of going to the next line. This happens in the ticket conversation widget and this is the expected Out of the Box behaviour. To Change the behaviour , We have to Clone the OOB "Ticket Conversations" widget and modify the "Body HTML Template".InstructionsNavigate to the "Ticket Conversations" Widget.Clone this widget to create a new one.In the "Body HTML Template" find the code - "ng-keypress="keyPress($event)"Remove that exact part - "ng-keypress="keyPress($event)"Save the widget and use this one instead of the OOB "Ticket Conversations" Widget.This will now create a new line upon hitting enter instead of adding the comment.Related LinksHow to clone a Widget - Clone a widget