Rich text toolbar in Agent Workspace is different from that of platformIssue Many options like text color, insert/edit image, insert/edit video which are present in the rich text toolbar of platform UI are missing from the rich text toolbar of Agent workspace. Platform UI Agent Workspace ReleaseMadrid and aboveCauseAll the field types are not supported by Platform UI are not supported by Agent workspaceResolutionThe below link contains the list of fields supported in the workspace.Fields supported in Agent workspaceApparently, the options which are missing in the workspace, are not present in the above link, hence not visible on the workspace.Related LinksFields supported in Agent Workspace Fields supported in Platform UI