Virtual Agent shows topics that dont exist or were deletedIssue The Virtual Agent shows topics that don't exist anymore or deleted topicsCauseThe "CB Topic Id" field on "sys_cs_topic" table contains a sys_id value that links to the associated topic record in "sys_cb_topic". The records were deleted from the sys_cb_topic table but were active in the sys_cs_topic table which is responsible for the appearance of topics.ResolutionTopic conversations that are created using the designer are stored in the "sys_cb_topic" table. But their published versions are stored in the "sys_cs_topic" table. Navigate to sys_cs_topic tableCheck the topics which you want to remove and delete it if you don't want that topics anymore.If you want to hide the topic , then set the field "Is Topic Visible" to false for the respective topic .Then the topics will be hidden when the user clicks Show me everything.Related LinksDelete a Virtual Agent topic