Document Viewer on Now Support (HI)


The Document Viewer allows users to view attachments to records from within the Now Support (HI) portal, rather than downloading and opening the file. This feature saves users time by eliminating the need to download attachments and ensuring that they can view the file without using the application on which it was originally authored.

Image: Document Viewer Modal


Image: Document Viewer Icon Description

Feature Details

User interface:The Document Viewer is available on the Now Support (HI) portal and legacy view.

File types supported: Microsoft Office, PDF, PNG, JPEG files. Other file types will continue to be downloaded by default.

Image: Document Viewer on Portal


Image: Document Viewer on Legacy View

Applications covered

Feature Limitations