Document Viewer on Now Support (HI)Description The Document Viewer allows users to view attachments to records from within the Now Support (HI) portal, rather than downloading and opening the file. This feature saves users time by eliminating the need to download attachments and ensuring that they can view the file without using the application on which it was originally authored. Image: Document Viewer Modal Image: Document Viewer Icon Description Feature Details User interface:The Document Viewer is available on the Now Support (HI) portal and legacy view. File types supported: Microsoft Office, PDF, PNG, JPEG files. Other file types will continue to be downloaded by default. Image: Document Viewer on Portal Image: Document Viewer on Legacy View Applications covered Customer or agent facing records: Case/Problem/Change/Incident/Knowledge.Non-customer facing records: PPM (Demand/Project/Stories). Feature Limitations In order to avoid performance issues with large files, the supported file size is restricted to 5MB, except for images.Images do not have any file size restrictionsFederal instances and encrypted files are not supported.Excel files with formulas are not supported.