Article retirement requests are sent to Ownership group.Issue When articles are sent for retirement, Ownership groups are requested approval instead of Knowledge manager/owner.CauseExpected behavior.ResolutionOwnership groups take over the responsibility for articles including publishing and retiring. This is noted in our documentation: https://docs.servicenow.com/csh?topicname=enable-ownership-group.html&version=latest Note:Only ownership group members have contribute access to the article even if they don't have contribute access to the knowledge base of the article. They can edit, approve, publish, and retire the knowledge article with which they are associated. The out of box Knowledge - Approval Retire workflow makes the following call: answer = new KBWorkflow().getApprovers(current); This is found in script include KBWorkflowSNC: getApprovers: function(knowledgeGR) {if(this.isVersioningInstalled()){var users = new KBOwnershipGroup().getOwnershipGroupMembers(knowledgeGR);if(users.length > 0)return users;}var kbOwner = knowledgeGR.kb_knowledge_base.owner;var kbManagers = knowledgeGR.kb_knowledge_base.kb_managers;//Approval activity will handle any trailing comma, if there are no managers.return kbOwner + "," + kbManagers;} If an ownership group is found on an article, the approvals go to the ownership group members. Otherwise, they go to the Knowledge Manager/Owner. If there is a business requirement for a different behavior, the 'getApprovers' function can be overridden in the out of box script include 'KBWorkflow'. Please note, this same function is called in the Knowledge - Approval Publish workflow. Meaning, the changes made to this function will impact both the approval retire process as well as the approval publish process.