How to hide work notes for users with Agent roles for cases created by themSummaryThis article explains how to hide work notes for users with Agent roles for cases created by them.InstructionsFind the ACL which allows the agents read access and add the following script in the Script section. current.opened_by != gs.getUserID(); For the customer service case, it should be the following ACLhttps://<instance-name>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=a6a7e2f3eb123100a618afcef106fe30