Knowledge articles in Interaction related list after attaching via Agent Assist - FAQSummary1. How to implement "Attach Knowledge Article to interaction via Agent Assist"? Regarding the possibility for the article attached to the Interaction to appear on the Interaction record, this can not be done similar to Incident, since the [incident] table extends the [task] table, whilst the [interaction] table does not extend from the [task] table.As a result the [m2m_kb_task] table can not be used, however another m2m table can be created to store mappings between articles and interactions. Then these m2m table records can be added as a related list.A new contextual search UI Action will need to be created, with a custom script to attach to interactions, so that whenever the Attach UI Action is clicked, a new record will be inserted into the m2m table. NOTE: There is an ACL which restricts creating new contextual search UI Actions to SN maint staff, so a new ACL will be needed to allow admin users to create new actions/scripts. 2. What is the intended use of the 'Knowledge article' field on the interaction_related_record table? An interaction can be associated with other records, these can be tasks like incident, change, problem, or also knowledge articles.When you want to associate an interaction with a knowledge article, the kb_knowledge field needs to be used, as seen clearly in workspace: 3. Are there plans to incorporate attaching knowledge articles to interactions in future releases? What is the recommendation to ease future upgrades? There are no plans in the roadmap to add/implement 'Agent Assist' on Interaction Out Of the Box or to attach kb articles to interactions via Agent Assist.