New York Patch 10 (NP10): Known Errors - Known Error

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New York Patch 10 (NP10) : Known Errors

This article presents notable known errors in New York Patch 10 (NP10), grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see New York Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0657450 PRB1241406 Persistence CMDB TPP migration is creating records in the [cmdb$par1] table with sys_class_path is NULL. Some relationships are not showing on CMDB related lists and searches against CMDB tables are not returning all records. KB0727782 PRB1242353 Persistence Changing the class for CIs from UI leads to the transaction cancellation and the deletion of few records KB0823915 PRB1384533 Service Catalog Multi-row variable set data are deleted when the variable set is within a container KB0826539 PRB1404597 Configuration Management Database (CMDB) Plugin com.sn_apphealth has invalid scope sys_id 70fae9692b1c0200c5244f74b4da15d2 KB0852519 PRB1416276 Mobile (Classic) [Android only] Reference Fields not populating when selected in Classic Mobile Application v 5.0 KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0727122 PRB1113671 Discovery Discovery - Sensors business rule runs for non-Discovery ecc_queue inputs. KB0780321 PRB1164902 Archiving Archive Destroy rule does not work when archived record is from a scoped application KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0713179 PRB1240595 Lists M2MList ajax call fails with a large set of m2m_selected_ids values KB0683766 PRB1241558 Orchestration Published powershell activity command is cleared out when using a UI action that includes current.update() KB0688470 PRB1248469 Vulnerability Response Updates to the sn_vul_vulnerable_item.age column causes text index events to back up KB0693814 PRB1249668 Discovery Shazzam encoding for IPs is inefficient and leads to nodes running out of memory KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0684402 PRB1270022 Performance Analytics [DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property KB0722859 PRB1272983 Import / Export Document Viewer inline only works for PDF documents KB0690231 PRB1277603 Reporting Page freeze when trying to expand and collapse list of fields to dotwalk for available/selected fields on large table like cmdb_ci KB0717976 PRB1288212 VA-Web Client The virtual agent does not translate based on user language while using the internationalization plugin KB0692003 PRB1292140 Discovery Discovery creates duplicate models after enabling the Normalization Data Services plugin KB0692497 PRB1294822 Discovery A single Linux - Storage sensor can run a node out of memory KB0715160 PRB1296757 Discovery Deadlock at DiscoverySensor (line 345) causes scheduler to overload or stick KB0832527 PRB1298019 Performance Analytics Reporting: WCAG -Level A: Users are unable to access the Save drop down menu popup when voiceover is enabled KB0713664 PRB1303474 Persistence Tables are set up for delete recovery when they should not be KB0717208 PRB1305469 Clone Issues Excluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them KB0714289 PRB1308489 Persistence The cancelled table rollback leaves the context in the 'reverting' state and cannot restart KB0727785 PRB1309396 Discovery Issues with the event queue performance due to slow discovery.device.complete events KB0780002 PRB1313994 Email SMTPSenderJob is not scalable for handling large amount of SMTP events and many jobs KB0754246 PRB1316881 Security Access Control Lists VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0721421 PRB1318176 Asynchronous Message Bus The Asynchronous Message Bus (AMB) fails to connect to the instance when running through Fiddler proxy KB0750004 PRB1320637 MID Server A MID Server upgrade that includes a new JRE version will overwrite the cacerts file e.g. NP8/OP3/Paris KB0752975 PRB1324263 Upgrade Engine Issues Application upgrade process dependencies are not honored and plugin dependencies are not auto installed or upgraded to the scope version KB0748825 PRB1326424 Core Platform Domain Separation: Choices display incorrectly in the Activities field on a form KB0754350 PRB1326958 Platform Performance A large Cascade Delete may cause memory issues KB0728440 PRB1327992 Reporting [Security Bug] ACL Issue with Published Report KB0727700 PRB1328367 Application Navigator & Banner Frame Banner image cannot be changed in Madrid KB0743158 PRB1329089 Workflow Workflows are not triggered on the records after the upgrade KB0744908 PRB1329337 Cloud Provisioning and Governance (CMP) Memory exhaustion due to 'AWS EC2 - DescribeSnapshots' discovery sensor KB0744354 PRB1329356 Email SLAs is not attached automatically when an email comes in and a ticket is created KB0823092 PRB1331004 Asynchronous Message Bus Virtual Agent Topic Conversation gets stuck when websockets are enabled, "amb.ServerConnection [ERROR] Connection broken" KB0750599 PRB1335372 Discovery Credentials are not validating when IAM profile configured mid is pointed to instance KB0752447 PRB1341509 Core Platform The GlideDate API is not honoring getDisplayValueInternal() KB0793919 PRB1342958 Condition Builder Filter criteria is no longer visible in the breadcrumbs due to URL limitations KB0818886 PRB1346605 Virtual Agent Platform All the sys_cs_conversation records created after NewYork upgrade have same Topic definition name "system" KB0755212 PRB1346619 Virtual Agent Platform The virtual agent closes the chat when the option "I want something else" is clicked KB0793682 PRB1348179 Platform Security The System user (default user to run jobs) has no access to add admin/security_admin role via a scheduled job KB0755216 PRB1352033 Agent Workspace A record can not be opened from a list if the first column is an empty/null non-reference field KB0815373 PRB1356669 Walk-Up Experience The You have an upcoming appointment scheduled for Invalid date message displays when using the walkup_online_checkin page of the Service Portal to book an appointment KB0758146 PRB1356676 Persistence The sys_dictionary_override.attributes max_length is 255 and does not match sys_dictionary.attributes which has max_length "large" since the fix for PRB914599 KB0821500 PRB1358692 Application Navigator & Banner Frame The navigator focus ring has insufficient contrast between the foreground and background colors KB0760270 PRB1358846 Password Reset Application Password Reset Workflows broken after Madrid upgrade - Record not available for wf_element_definition KB0781716 PRB1359305 Persistence The new TPP logical tables are not batched by the batcher and there are multiple 'Add Columns' alter types while Installing CMDB CI Class Models Store app KB0831991 PRB1362288 Design System now-label-value: Reads content twice due to native title="" attribute [#1267] KB0853074 PRB1365752 Orchestration Orchestration using the AD activity pack can break after upgrading to Madrid KB0821242 PRB1366334 Service Portal Service Portal - Agent Chat is broken when User Criteria and Explicit Roles are used KB0793351 PRB1368924 Forms and Fields The 'Open in dependency views' button is not identified as a button by screen readers KB0792477 PRB1371234 Text Search Reporting shows no data on aggregated reports, charts, or pivots when using a filter containing a Keywords condition and one or more Group By conditions KB0786378 PRB1371559 Patterns The baseboard serial number is populated on the serial number record instead of the BIOS serial number for Windows servers when using the Windows - OS Servers pattern for discovery KB0785047 PRB1373497 Performance Analytics [Quebec] text index collection fails for monthly indicator KB0793248 PRB1379339 Employee Service Center Service Portal - screen reader states there are 5 items in the header, but only 4 are available KB0818932 PRB1379787 Discovery The NullPointerException error occurs when using MID configuration parameter "mid.aws.instance_profile_name" and setting MID Server property "mid.aws.sts.assume_role.disable_credential_caching" to true KB0793923 PRB1380777 Condition Builder TableAPIService: Condition builder should automatically create TinyUrls for GET requests that are too long rather than put onus on component consumers to detect requests that are too long KB0819023 PRB1381861 On-call Scheduling Schedules overlap for users when 'To' 'From' dates are not set to user schedule being swapped. KB0823161 PRB1384244 Email Some pop3 incoming email messages might not get retrieved if the same UID exist on the email table KB0813636 PRB1385357 MID Server MID Server can fail to install or upgrade to Orlando due to new external connectivity requirement to ocsp.entrust.net for OCSP certification revocation verification check KB0820122 PRB1388587 Service Mapping An incorrect JSON parsing of the glide.ui.date_format property causes accessibility problems to application services KB0827115 PRB1389485 Demand Management When a new assessment instance record with Metric Type = 'Demand' is created, the 'Task' field on the instance is empty. KB0817433 PRB1390370 Discovery Direct activation of Pattern Designer [com.snc.pattern.designer] (before Discovery) causes missing records on the instance KB0817926 PRB1390666 Patterns Unable to run horizontal discovery on some Linux machines due to a NaN value being passed to the Linux/Unix pre-sensor KB0822692 PRB1392249 Connect Chat Attachments are not getting added to the Incident record when uploaded from the Virtual Agent chat. KB0819923 PRB1393848 Core Platform Transform is slow in Orlando when using source script field mapping KB0822721 PRB1394018 Service Mapping Application Map is not loading when "Service Analytics" feature is enabled [sa_analytics.rca_enabled=true] KB0819928 PRB1394390 HTML Editor When adding an HTML editor (TinyMCE) to a form, an error appears in the console KB0827975 PRB1402393 Patterns Discovery is consuming high CPU on target Windows servers due to the PostgreSQL pattern running find.exe KB0824447 PRB1403224 Discovery When converting the $results to JSON in WMIFetch.psm1, a lot of memory is consumed on MID, and the PowershellProcessRunner eventually times out KB0824451 PRB1403627 Transaction and Session Management Special characters are not working when using keyword/filter search/special characters in the URL KB0831525 PRB1408324 Activity Stream Time fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readers KB0827313 PRB1408638 Discovery Discovery scans remain active or get canceled at the max runtime due to multi-page pattern sensors not being marked as complete and incorrectly created records in the discovery_multi_page_optimistic_lock table KB0853593 PRB1419594 MID Server MID Server throws fatal error EXCEPTION_ACCESS_VIOLATION and goes Down when using Java 8 Update 261 (JRE 1.8.0_261) KB0523398 PRB579732 Email Email Client displays an empty window KB0595205 PRB624982 Language and Translations Translated decimal field does not convert dot to comma KB0549826 PRB627257 Workflow Request Item stage field not rendering in task list KB0549804 PRB630133 Workflow In list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11 KB0596799 PRB653427 Server Side Scripting In List choice UI action on a related list, global variable 'current' does not work in List v2 KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected KB0598781 PRB678273 Update Sets Deleting a nonexistent Ui View via update set deletes the main section of Default View instead KB0598169 PRB679363 Human Resources Service Management Possible data loss during reparenting hr_case to sm_order KB0597376 PRB689086 Core Platform Deletion of a user record can cause a cascade effect that affects form layouts. KB0623129 PRB718318 System Applications Unable to launch Studio via Studio module when UI11 is enabled KB0598769 PRB725968 Persistence Cannot expand the size of a field in a rotating table in a way that propagates the expansion to all rotating tables KB0639500 PRB734026 UI Components HTML5 in IE11: mp4 or webm uploaded videos fail to render KB0635475 PRB964769 Performance Analytics ***DO NOT USE FOR CASE ATTACHMENT, if there are questions on this PRB please create a TASK***