MID Server server installation fails with error message "Only one wrapper service is allowed for a MID server" even you run installer.bat with run as administrator UI action. - Support and Troubleshooting

MID Server server installation fails with error message "Only one wrapper service is allowed for a MID server" even you run installer.bat with run as administrator UI action. Issue MID Server installation fails with the error message "Only one wrapper service is allowed for a MID server"

MidServer Name: snc_MID Path: C:\MID_Server\agent Please find below are the installer logs: Apr 28, 2020 11:27:50 AM com.service_now.mid.installer.OutputHandler info INFO: InstallerUI is initialized. from here onward - gui interactions. Apr 28, 2020 11:28:12 AM com.glide.util.GlideProperties refreshProperties INFO: Refreshing GlideProperties from . Apr 28, 2020 11:28:12 AM com.glide.util.GlidePropertiesLoader loadPropertyFile INFO: Loading properties file: C:\MID_Server\agent\.\properties\glide.properties Apr 28, 2020 11:28:16 AM com.service_now.mid.installer.OutputHandler error SEVERE: Unable to connect to instance. Apr 28, 2020 11:29:02 AM com.service_now.mid.installer.OutputHandler info INFO: saving configuration files ! Apr 28, 2020 11:29:02 AM com.service_now.mid.installer.OutputHandler info INFO: configuration files were saved Apr 28, 2020 11:29:05 AM com.service_now.mid.installer.OutputHandler info INFO: calling MID server starting script.... Apr 28, 2020 11:29:05 AM com.service_now.mid.installer.OutputHandler info INFO: the script is CC:\MID_Server\agent\start.bat Apr 28, 2020 11:29:05 AM com.service_now.mid.installer.OutputHandler info INFO: Only one wrapper service is allowed for a MID server. Make sure that there is not another service under a different name for this MID server. Release All available environment

Cause This is caused if the installation is not performed as an administrator. When you launch the installer from UI by right-clicking and run as administrator, the installer will not launch, and when you double click on the installer, the installer will launch but throw an error "Only one wrapper service is allowed for a MID server"

Resolution when you try to launch the installer from UI by right-clicking and run as administrator, the installer will not launch. Next, open the command prompt as an administrator navigate to the installation directory Run the installer from the command prompt by typing installer.bat. Follow the steps through the installer, the MID Server service will install successfully.