Session times out in agent workspace while user is active - Known Error

Session times out in agent workspace while user is active Description Session times out in agent workspace while user is active.

Steps to Reproduce

Set the following properties: - glide.ui.session.timeout is set to 3. - glide.guest.session_timeout is set to 3. - glide.ui.rotate_sessions is set to 'false'. Set a timer for 3 minutes. Log in and navigate to a task in Agent Workspace. Ensure there is only one tab or window open for your local instance. After logging in start the timer, Remain inactive for 2.5 minutes. Make a comment in the case task. Wait until the timer runs out. After a few seconds you will see a popup showing that the session has expired.

Workaround There's currently no workaround for this.

Instance needs to be upgraded to the fixed patch/release for an official fix.