Session times out in agent workspace while user is active


Description

Session times out in agent workspace while user is active. 

Steps to Reproduce

  1. Set the following properties:
    - glide.ui.session.timeout is set to 3.
    - glide.guest.session_timeout is set to 3.
    - glide.ui.rotate_sessions is set to 'false'.
  2. Set a timer for 3 minutes.
  3. Log in and navigate to a task in Agent Workspace.
  4. Ensure there is only one tab or window open for your local instance.
  5. After logging in start the timer,
  6. Remain inactive for 2.5 minutes.
  7. Make a comment in the case task.
  8. Wait until the timer runs out.

After a few seconds you will see a popup showing that the session has expired.

Workaround

There's currently no workaround for this.

Instance needs to be upgraded to the fixed patch/release for an official fix.


Related Problem: PRB1397077