Session times out in agent workspace while user is active
Session times out in agent workspace while user is active.
Steps to Reproduce
- Set the following properties:
- glide.ui.session.timeout is set to 3.
- glide.guest.session_timeout is set to 3.
- glide.ui.rotate_sessions is set to 'false'.
- Set a timer for 3 minutes.
- Log in and navigate to a task in Agent Workspace.
- Ensure there is only one tab or window open for your local instance.
- After logging in start the timer,
- Remain inactive for 2.5 minutes.
- Make a comment in the case task.
- Wait until the timer runs out.
After a few seconds you will see a popup showing that the session has expired.
There's currently no workaround for this.
Instance needs to be upgraded to the fixed patch/release for an official fix.
Related Problem: PRB1397077