Encrypted e-mails body missing in the servicenow instance


Encrypted email body missing in the Instance with the Content-Type is "application/pkcs7-mime; smime-type=signed-data"

Additional Information

Mime type "application/pkcs7-signature" which is "RFC2633" and instance supports "RFC 2822"

The instance follows RFC 2822 (Internet Message Format), which requires multiple email addresses in a group to be separated by commas, not semicolons. The instance can set the values of the email.to, email.direct, and email.copied variables only if emails addressed to groups follow the expected RFC format.

To read encrypted emails, please raise an enhancement request by following idea portal: Idea Portal KB