Team Calendar visibility issue on users containing apostrophe in their name - Known Error

Team Calendar visibility issue on users containing apostrophe in their name Description When a user/agent has an apostrophe in the name in sys_user table, it is not possible to open the user details or anything from the team calendar.

The errors below appear in the browser console:

js_include_agent_schedule.jsx?v=05-09-2020_0720:110 Error: Failed to execute 'setAttribute' on 'Element': 'brien","initials":"do","userid":"cd6094c01b0b3f4085281028bd4bcb43","avatar":"","title":"","businessphone":"123","mobilephone":"","email":"dobrien@pfh.ie","agent_status":"","schedule":"monday' is not a valid attribute name. at attr (js_includes_doctype.jsx?v=05-09-2020_0720&lp=Mon_Mar_02_15_48_13_PST_2020&c=6_156:1432) at J (js_includes_doctype.jsx?v=05-09-2020_0720&lp=Mon_Mar_02_15_48_13_PST_2020&c=6_156:1431) at n.fn.init.attr (js_includes_doctype.jsx?v=05-09-2020_0720&lp=Mon_Mar_02_15_48_13_PST_2020&c=6_156:1432) at fa.$set (js_include_agent_schedule.jsx?v=05-09-2020_0720:80) at js_include_agent_schedule.jsx?v=05-09-2020_0720:70 at n (js_include_agent_schedule.jsx?v=05-09-2020_0720:11) at S (js_include_agent_schedule.jsx?v=05-09-2020_0720:70) at js_include_agent_schedule.jsx?v=05-09-2020_0720:71 at js_include_agent_schedule.jsx?v=05-09-2020_0720:122 at r.$eval (js_include_agent_schedule.jsx?v=05-09-2020_0720:136) (anonymous) @ js_include_agent_schedule.jsx?v=05-09-2020_0720:110 (anonymous) @ js_include_agent_schedule.jsx?v=05-09-2020_0720:84 (anonymous) @ js_include_agent_schedule.jsx?v=05-09-2020_0720:122 $eval @ js_include_agent_schedule.jsx?v=05-09-2020_0720:136 $digest @ js_include_agent_schedule.jsx?v=05-09-2020_0720:133 $apply @ js_include_agent_schedule.jsx?v=05-09-2020_0720:137 (anonymous) @ js_include_agent_schedule.jsx?v=05-09-2020_0720:149 e @ js_include_agent_schedule.jsx?v=05-09-2020_0720:46 (anonymous) @ js_include_agent_schedule.jsx?v=05-09-2020_0720:49 setTimeout (async) Nf.k.defer @ js_include_agent_schedule.jsx?v=05-09-2020_0720:49 f @ js_include_agent_schedule.jsx?v=05-09-2020_0720:149 $scope.schedulerConfig.templates.timeline_scale_label @ js_include_agent_schedule.jsx?v=05-09-2020_0720:30462 y_scale @ js_include_agent_schedule.jsx?v=05-09-2020_0720:23873 set_full_view @ js_include_agent_schedule.jsx?v=05-09-2020_0720:24076 scheduler._renderMatrix @ js_include_agent_schedule.jsx?v=05-09-2020_0720:24158 scheduler.render_data @ js_include_agent_schedule.jsx?v=05-09-2020_0720:23357 scheduler.render_view_data @ js_include_agent_schedule.jsx?v=05-09-2020_0720:20109 scheduler.update_view @ js_include_agent_schedule.jsx?v=05-09-2020_0720:18640 scheduler.updateView @ js_include_agent_schedule.jsx?v=05-09-2020_0720:18710 scheduler.setCurrentView @ js_include_agent_schedule.jsx?v=05-09-2020_0720:18719 (anonymous) @ js_include_agent_schedule.jsx?v=05-09-2020_0720:24563 z @ js_include_agent_schedule.jsx?v=05-09-2020_0720:17098 obj.callEvent @ js_include_agent_schedule.jsx?v=05-09-2020_0720:17086 scheduler.updateCollection @ js_include_agent_schedule.jsx?v=05-09-2020_0720:19041 (anonymous) @ js_include_agent_schedule.jsx?v=05-09-2020_0720:28811 (anonymous) @ js_include_agent_schedule.jsx?v=05-09-2020_0720:133 $digest @ js_include_agent_schedule.jsx?v=05-09-2020_0720:134 $apply @ js_include_agent_schedule.jsx?v=05-09-2020_0720:137 g @ js_include_agent_schedule.jsx?v=05-09-2020_0720:90 T @ js_include_agent_schedule.jsx?v=05-09-2020_0720:95 w.onload @ js_include_agent_schedule.jsx?v=05-09-2020_0720:96 load (async) (anonymous) @ js_include_agent_schedule.jsx?v=05-09-2020_0720:95 r @ js_include_agent_schedule.jsx?v=05-09-2020_0720:92 g @ js_include_agent_schedule.jsx?v=05-09-2020_0720:89 (anonymous) @ js_include_agent_schedule.jsx?v=05-09-2020_0720:122 $eval @ js_include_agent_schedule.jsx?v=05-09-2020_0720:136 $digest @ js_include_agent_schedule.jsx?v=05-09-2020_0720:133 $apply @ js_include_agent_schedule.jsx?v=05-09-2020_0720:137 (anonymous) @ js_include_agent_schedule.jsx?v=05-09-2020_0720:291 dispatch @ js_includes_doctype.jsx?v=05-09-2020_0720&lp=Mon_Mar_02_15_48_13_PST_2020&c=6_156:1432 r.handle @ js_includes_doctype.jsx?v=05-09-2020_0720&lp=Mon_Mar_02_15_48_13_PST_2020&c=6_156:1432 trigger @ js_includes_doctype.jsx?v=05-09-2020_0720&lp=Mon_Mar_02_15_48_13_PST_2020&c=6_156:1433 (anonymous) @ js_includes_doctype.jsx?v=05-09-2020_0720&lp=Mon_Mar_02_15_48_13_PST_2020&c=6_156:1433 each @ js_includes_doctype.jsx?v=05-09-2020_0720&lp=Mon_Mar_02_15_48_13_PST_2020&c=6_156:1431 each @ js_includes_doctype.jsx?v=05-09-2020_0720&lp=Mon_Mar_02_15_48_13_PST_2020&c=6_156:1431 trigger @ js_includes_doctype.jsx?v=05-09-2020_0720&lp=Mon_Mar_02_15_48_13_PST_2020&c=6_156:1433 triggerChange @ js_include_agent_schedule.jsx?v=05-09-2020_0720:14611 onSelect @ js_include_agent_schedule.jsx?v=05-09-2020_0720:15528 selectHighlighted @ js_include_agent_schedule.jsx?v=05-09-2020_0720:15093 (anonymous) @ js_include_agent_schedule.jsx?v=05-09-2020_0720:14347 (anonymous) @ js_include_agent_schedule.jsx?v=05-09-2020_0720:14262 dispatch @ js_includes_doctype.jsx?v=05-09-2020_0720&lp=Mon_Mar_02_15_48_13_PST_2020&c=6_156:1432 r.handle @ js_includes_doctype.jsx?v=05-09-2020_0720&lp=Mon_Mar_02_15_48_13_PST_2020&c=6_156:1432 js_include_agent_schedule.jsx?v=05-09-2020_0720:110 Error: Failed to execute 'setAttribute' on 'Element': 'donovan","initials":"jo","userid":"8fa7c9cfdbd480105c611ea605961955","avatar":"","title":"","businessphone":"0874056965","mobilephone":"","email":"jodonovan@pfh.ie","agent_status":"on' is not a valid attribute name. at attr (js_includes_doctype.jsx?v=05-09-2020_0720&lp=Mon_Mar_02_15_48_13_PST_2020&c=6_156:1432) at J (js_includes_doctype.jsx?v=05-09-2020_0720&lp=Mon_Mar_02_15_48_13_PST_2020&c=6_156:1431) at n.fn.init.attr (js_includes_doctype.jsx?v=05-09-2020_0720&lp=Mon_Mar_02_15_48_13_PST_2020&c=6_156:1432) at fa.$set (js_include_agent_schedule.jsx?v=05-09-2020_0720:80) at js_include_agent_schedule.jsx?v=05-09-2020_0720:70 at n (js_include_agent_schedule.jsx?v=05-09-2020_0720:11) at S (js_include_agent_schedule.jsx?v=05-09-2020_0720:70) at js_include_agent_schedule.jsx?v=05-09-2020_0720:71 at js_include_agent_schedule.jsx?v=05-09-2020_0720:122 at r.$eval (js_include_agent_schedule.jsx?v=05-09-2020_0720:136)

Steps to Reproduce

1- Create a user with surname O'Brian or any name or surname containing an apostrophe. 2- Add the user to team group calendar. The user record can not be opened from the calendar.

Workaround Remove the apostrophe from the user name in the [sys_user] table.

This problem is fixed in the next upcoming release. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.