Virtual Agent Integration with Messaging apps - Slack / Microsoft Team gives "I'm having technical issues and won't be able to continue this conversation."Issue When installing the Virtual Agent for Slack / MS Team or when there was customization on the greeting topics gives the error "I'm having technical issues and won't be able to continue this conversation." CauseThe greeting topics did not have the public roles which resulted the issue.ResolutionTo Identify the topic being used: Go to the Collaboration>Virtual Agent>General Settings>Setup Topics tabNote the field value set for "Greeting topic" To provide Public Role for the topic: Go to the Collaboration>Virtual Agent>DesignerOpen the Topic that's set for "Greeting topic"Click on the edit button on the "Roles" field Move the Public role from the Available to the selected bucket and click on Save.Click on the Save button to save the record and Publish it. Sample: