The "Contact Agent" option is still available on Chat of IOS Now Mobile App even Live Chat is disabled


Description

Issue Description:
The "Contact Agent" option is still available on Chat of IOS Now Mobile App even Live Chat is disabled.

Steps to Reproduce

1. Log in as admin on the platform.
2. Go to "Collaboration -> Chat Setup".
3. Set "Live Chat Enabled" to false.
4. Set the OOB Chat function instance to Active "true".
https://instance_name.service-now.com/nav_to.do?uri=sys_sg_button_instance.do?sys_id=81e9d8247320330018eea18d4ef6a74e
5. Log in to the Now Mobile App on Android.
6. Click on the Chat Quick Action on the Home Applet Launcher.
7. Click on the three dots menu on the right top.
8. The "Contact Support" option is greyed out.
9. Log in to the Now Mobile App on iPhone.
8. Repeat steps 6~7.

Expected behavior
The "Contact Support" option should be greyed out and unavailable.
Actual behavior
The "Contact Support" option is still available.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1418360