The "Contact Agent" option is still available on Chat of IOS Now Mobile App even Live Chat is disabled.
1. Log in as admin on the platform.
2. Go to "Collaboration -> Chat Setup".
3. Set "Live Chat Enabled" to false.
4. Set the OOB Chat function instance to Active "true".
5. Log in to the Now Mobile App on Android.
6. Click on the Chat Quick Action on the Home Applet Launcher.
7. Click on the three dots menu on the right top.
8. The "Contact Support" option is greyed out.
9. Log in to the Now Mobile App on iPhone.
8. Repeat steps 6~7.
The "Contact Support" option should be greyed out and unavailable.
The "Contact Support" option is still available.
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