In workspace, reference field search requests can stack up causing high session wait time and slowness. Also reference fields triggers a ** search onClick - Known Error

In workspace, reference field search requests can stack up causing high session wait time and slowness. Also reference fields triggers a ** search onClick Description In workspace, reference field search requests can stack up causing high session wait time and slowness. Also reference fields triggers a ** search onClick

Steps to Reproduce

Navigate to the incident form in Agent Workspace. Click the Configuration Item field. This immediately triggers a ** search which can be very slow if customers have a high number of CMDB records. While that search is still running, enter a value into the field, which should trigger another search. Since the first search has not completed, users have to wait for it before triggering the second search. You should cancel the first transaction as soon as another one is initiated. You can see this behavior in the backend form UI.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.