Terms and Conditions not working on Contract recordDescriptionTerms and Conditions not working on Contract recordCauseThis was happening since the customer was using the incorrect Terms and Conditions field for the Legal View on Contracts.Once it is changed, you will have the same columns listed in the Terms and Conditions Embedded List in the following Documentation Image:https://docs.servicenow.com/csh?topicname=t_BuildTandCDocWinContract.html&version=latestResolution1. Navigate to any Contract record2. Right-click the form header and select Configure > Form Layout3. Change the View to "Legal" and the Section to "Terms and Conditions"4. In the Available list, search for "Terms and Conditions->Contract" and add it to the Selected List5. Remove the first listed "Terms and Conditions->Contract" element in the Selected list6. Click the Save button