Why is Discovery updating CI's name using the Alias value from the reverse DNS lookup and not the value from SSH/WMI/SNMP data? - Support and Troubleshooting

Why is Discovery updating CI's name using the Alias value from the reverse DNS lookup and not the value from SSH/WMI/SNMP data? Description Discovery will update CI name fields using the data collected from the reverse DNS lookup rather than the data collected from WMI/SSH/SNMP.

Release or Environment Any

Resolution This is a Discovery property which can be configured. To change this behaviour:

1) In the navbar on your instance go to Discovery Definition > Properties

2) You can see the 4 Discovery properties for the trusted host name used for updating CI's

3) Change these accordingly