How to route live agent chats from different portal to different live agent queueSummaryWith the Agent workspace, the chats are offered to the queue by the routing engine automatically. However, if you have a requirement, where you wanted the Live agent chat initiated from a certain portal needs to be routed to a certain queue, you can follow this article to achieve it. Note: You can configure chat to be in one of the below configurations via chat setup page, VA => Connect support VA => Agent chat This article is applicable to VA=>Agent Chat configuration. It might work for VA=>Connect support as well, but that is not tested yet.ReleaseNewyork, Orlando, ParisInstructionsOn the portal, VA can be configured either via Legacy Virtual Agent chat widget or via Service Portal Agent Chat configuration as per documentation. In this article, we focus on the Service portal Agent chat configuration (the advantage of this is, you can pass the context variables between portal and chat, also you don't have to add VA chat widget in everypage). 1. Setup "Service portal Agent chat" configuration via navigating to "Service Portal=>Agent Chat" 2. If there are no (sp_agent_chat_config) records exists, create one per portal as shown below, and set the sys_id of the live agent queue as per the business requirement, With more than one Service portal Agent chat configuration records (each of them pointing to speicific queue) per each portal record, will do the trick of routing chats from those portals to respective queue. Related LinksConfigure the service portal chat client Configure live agent chat