Welcome to the Knowledge Manager group on Community! Are you tasked with improving business results by institutionalizing a knowledge sharing culture? Are you looking for best practices when it comes to defining Knowledge Management KPIs for your company? The ServiceNow Knowledge Management Team and Knowledge Management product team has a dedicated Knowledge Manager forum on the Now Community to connect and enable our customers to ask questions, share useful information and best practices about knowledge management, and the opportunity to influence the product roadmap. Interested? Meetings are tentatively planned for September, November, January, March, May, and July, etc for 60-90 minutes each (depending on topic) via a Zoom session with two different time options to accommodate all time zones. Between meetings, we look forward to active conversations on our community platform, where ServiceNow will be helping customers, and we will be encouraging customers to help each other. We want to hear YOUR best practices! In addition to industry experts participating as guest speakers, ServiceNow Product Management will provide sneak-peak demos of new features being added to the ServiceNow Knowledge product prior to the release. Other content you can look forward to includes: KCSContent EvolutionAnd much more! Group moderators will be two experienced members of the ServiceNow Knowledge Management team. Access the Knowledge Manager forum!