"Click here to start a new conversation" is missing after ending VA conversation requireing browser refresh to start a new conversationIssue Virtual Agent may require a browser refresh to start a new conversation. "Click here to start a new conversation" could be missing after ending a conversation, due to some custom implementation within the VA. The user is able to complete a VA or Live Agent conversation from portal, but when the conversation ends, there is no option to start a new conversation, normally after the terminal line "-------------" in the chat.CauseThe cause may be due to a custom Greeting implementation. The embedded iFrame may be using a [sysparm_topic] sys_id which points to the specific Topic [sys_cs_topic] record. This article outlines how to set a custom topic: KB0781492. However, in doing so, the instance may experience PRB1367284. Impact may depend on if their Topic is missing the Topic Picker (Send Topic Picker) segment from their Topic Design.ResolutionSee Configure Agent Chat in Service Portal in order to use a standard implementation. It is recommended not to remove Greeting or Topic Picker from Greeting.