Filtering a list according to one parameter creates a new case with same parameter entered into it - Support and Troubleshooting

Filtering a list according to one parameter creates a new case with same parameter entered into it Description A new case with the same parameter entered is created when a list is filtered using one parameter.

Steps to reproduce: Navigate to any list (ex: incident.list) Filter a list according to one parameter in a column The list presents the filtered data Later open a new record form and the filtered parameter already appears in the new record

Resolution This behavior is by design and expected and is documented in Filters and breadcrumbs ➔ sysparm_query parameter from a list is passed on to the form view and is used to query/populate the record.

Note: Clicking the New button in a filtered list automatically applies the same filter to the new record.

For example ;

When you select New from the list of resolved incidents, a record is opened with the State set to resolved Clicking New opens a record with Active selected and Priority set to 1 - Critical in a list of active, priority 1 incidents The preset values can be changed on the form as needed. If there is a field that you do not wish to have data entered into it in this manner, you can add the dictionary attribute ignore_filter_on_new=true to the field.

To change this behavior follow the below steps:

Right-click on the field and go to configure Dictionary On the attributes add ignore_filter_on_new=true This will not carry the value of the state to the new incident