Password Reset ErrorIssue When a password reset email is received by a user and the user clicks on the link, it shows an error: "General error. Contact the service desk for assistance". CauseWhen submitting the URL, it goes to the passwordreset processor first: /nav_to.do?uri=sys_processor.do?sys_id=cffa39634fd1a2001f6eac118110c7b6 which redirects to $pwd_new UI page: /nav_to.do?uri=sys_ui_page.do?sys_id=5d0f19b2d7032100b9bc43d60e610350 This UI page has the following logic to calculate whether the request is secured (see lines in bold): <g:evaluate var="jvar_is_secure" jelly="true">var isSecure = new SNC.PwdSecurityManager().validateSecureTokenFromHttpRequest();<!-- request may come from link -->if (!isSecure && jelly.jvar_gr_process.email_password_reset_url) { var userId = jelly.sysparm_sys_user_id; var token = jelly.sysparm_token; if(!GlideStringUtil.nil(userId) && !GlideStringUtil.nil(token)) { var userName = GlideUser.getUserByID(userId).getName(); <====== if(!GlideStringUtil.nil(userName) && userName != "guest"){ <===== var isTokenValid = SNC.PasswordResetUtil.validateUniqueUserToken(userId, token, false); if(isTokenValid == false) SNC.PasswordResetUtil.invalidateTokenForUser(userId, token); else isSecure = true; } }}ResolutionPopulate the "user_id" field of the user