While Using Edge Encryption, Child Case Updates From Parent Case Shows Encrypted.


When updating 'additional comments' or 'work notes' in parent Cases using Edge Proxy, those additional entries appear as encrypted cipher text in the child Case.


Unfortunately the Parent-Child Case replication is not a supported feature through Edge Encryption.


There is enhancement request in the Idea Portal, you can see it using the Link below:

Include support for Edge Encryption on Case Parent-Child replication.

There is no solution available at this moment for this use case.