How to check whether the "Change Management - License Change Projections" plugin is working as expected - Support and Troubleshooting

How to check whether the "Change Management - License Change Projections" plugin is working as expected Summary When creating a new Change Request, the option for 'License Change Project' should become visible at the affected CI but it isn't.

Release All releases.

Instructions Below are the steps you can perform to validate if the "Change Management - License Change Projections" (com.sn_samp_change) plugin has been activated successfully.

1. Create Change request of type Emergency 2. Chose any CI 3. Fill the assignment group 4. Save the form 5. Open the Affected CIs related list -> click on the cogwheel & add XML column. 6. Right-click on the CI -> Proposed change 7. Proposed change form will open 8. Change anything on the form -> press on "Saved Proposed Change" 9. XML field related to the CI that I just proposed a change to will be added 10. Move the state so that an Approval gets generated. 11. On the top of the form will get the message "A proposed change to one or more affected CI's may change software license costs. A license change projection has been initiated." 12. Reload the form after 2 min.

>> The section "License Change Projections" will be visible on the form and it'll include the projection cost.

Related Links Change Management integration with Software Asset Management https://docs.servicenow.com/csh?topicname=change-mgmt-integ-wth-SAM.html&version=latest