How to configure Service Offering SLA with Service Commitment?SummaryHow to configure Service Offering SLA with Service Commitment?Instructions"Service Offering" SLA only runs against records that have an associated Service Offering CI. If there is no Service Offering defined with Commitments then that SLA will not be triggered. FEW IMPORTANT BEFORE WE JUMP TO CONFIGURATION: "Service Portfolio Management Premium" plugin is necessary for the Service Offering SLAs to work/configure.Once the plugin is installed, the system property "com.snc.service.offering.field" must be changed to `service_offering`, that way SLA will be calculated based on the Service Offering field. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Below are the ways to create Service Offering SLAs:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Way 1 (post "Service Portfolio Management Premium" plugin is installed): Navigate to Service Offering under Service Portfolio Management.Create a Service OfferingIn the related list of that Service Offering, create a Service Commitment of type SLAAssociate this Service Commitment to an existing Service Offering SLA or create a new Service Offering SLA. To create a new Service Offering SLA follow the below steps: Navigate to Sla definitionsCreate NewCheck the Service Commitment Checkbox and fill all the other details.Save Assuming the SLA is against the incident table, create an incident that matches the start condition of the Service Offering SLA and has the service_offering field set to the Service Offering created in Step 2. For selection on the service_offering field, you need to select the business_service which will be the Parent field of the service offering.Service Offering SLA gets associated with the record. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Way 2 (post "Service Portfolio Management Premium" plugin is installed): Create a Service Offering SLA or open one Service Offering SLA of which condition you would like to use. To create a new Service Offering SLA follow the below steps: Navigate to Sla definitionsCreate NewCheck the Service Commitment Checkbox and fill in all the other details.Save Underneath there should be Service Commitment related list, Create the Service Commitment that you would like to associate with the SLA.Then you need Service Offering which would be under the Commitment.If you already have those Offering created, hit Edit from the related list of the Service Commitment and add it to the slush bucket Or you can create a new Service Offering.Assuming the SLA is against the incident table,Create an incident that matches the start condition of the Service Offering SLA and has the service_offering field set to the Service Offering created in Step 2. For selection on the service_offering field, you need to select the business_service which will be the Parent field of the service offering.Service Offering SLA gets associated with the record. Either way, the determination condition is the Condition of the SLA needs to be fulfilled and the field Service Offering needs to contain the Service Offering that you have created/added to the commitment for the SLA to attach. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ To test the above Service offering SLA getting attached to a RITM, please follow the below steps:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Open or create a new Incident record.Populate the Service (business_service) field with the same value which is set as Parent in the service offering you have created. (Service Offering field is dependent on this field, so this is mandatory)Populate the field Service offering with the service offering you have created.Please make sure that the Incident follows the SLA start conditions.Check the task_sla related list on Incident to verify the SLA getting attached.