The "New" Button Is Not Visible On Business Services List After New Roles Added to List ControlIssue In this example, the 'New' button that appears at the top of the list was only visible for admins, and was not showing up at the top for non-admin users on the business services list (cmdb_ci_service_list.do). Additional roles were added to "New Roles" inside of List Control, but for those users the button was still not visible. ReleaseAll VersionsCauseIn this example, there was an additional ACL named 'cmdb_ci_service_group' for create operation, which was preventing the 'New' button from showing up on the list, even though there were roles assigned within the List Control optionsResolutionIssue was resolved once you added any of the required roles to this ACL and the 'New' button would become visible. ACL for 'cmdb_ci_service_group' /sys_security_acl.do?sys_id=0ca591a1ff2002002e6bffffffffff79&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=nullRelated LinksList Control Documentation: https://docs.servicenow.com/csh?topicname=t_ConfigureListControls.html&version=latest