While Creating Guided tour Starting page is showing 'loading failed' for standard UI typeIssue For guided_tour_admin role users, while creating a guide tour for Standard UI they have to select starting page field. If a starting page field is not showing results and returning 'loading failed' then issue is with REST ACL validation failing for the user.CauseFor Standard UI guided tours, below REST script source is triggered and it evaluates the below ACL. This ACL fails if a guided tour admin is having snc_external role. Standard UI - Search for page nameshttps://instancename.service-now.com/nav_to.do?uri=sys_ws_operation.do?sys_id=afc9018f7f4413001cb774137ffa913cUsing ACL - Scripted REST External Defaulthttps://instancename.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=cf9d01d3e73003009d6247e603f6a990ResolutionRemove the snc_external role for user having Guided tour Admin role.