Error : Only Positive Days,Hours, Minutes and negative days are allowed for lag time dependencies, when importing Microsoft Project


Description

The following message displays when importing an MS Project into ServiceNow instance:
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Only Positive Days,Hours, Minutes and negative days are allowed for lag time dependencies.
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Steps to Reproduce:

Navigate to Project > Import
Select the attached MS project file : MICROSOFT PROJECT GIORNATA 2.mpp
Error displays on the import page :
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Only Positive Days,Hours, Minutes and negative days are allowed for lag time dependencies.
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(screenshot attached)

 

Cause

The error will occur when importing Microsoft Projects that have any lag formats that are not supported by ServiceNow

Resolution

The error occurs when there are unsupported lag formats in the .mpp file

Supported lag formats in ServiceNow are :

- Days

- Hours(should be positive duration)

- Minutes(should be positive duration)

All other elapsed duration types from Microsoft Project such as emin, eday, eweek, emon, eyr, or % are not allowed for import.


Detailed information on supported lag formats can be found in the following documentation reference:
Import a Microsoft Project file