<h2>[SAMP\Software Model] How the Software Model is tied to a discovered model when there is no Upgrade/Downgrade rights </h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><ul style="list-style-position: inside;"><li>In Software Installation table for Software Discovery Model "VMware Workstation 15.5", the Software Model populated as "VMware, Inc. Workstation 12 Pro" though there are no entitlements available or upgrade/downgrade rights provided. But how the system is populating software model for the discovered model.</li></ul></section></div><div ><h3 >Release</h3><section><ul style="list-style-position: inside;"><li>Instance with Software Asset Management Professional plugin enabled.</li></ul></section></div><div ><h3 >Cause</h3><section><ul style="list-style-position: inside;"><li>The cause would be some of "VMWare" software models are corrupted with incorrect Version condition. It should be "starts with", but it shows "<span style="color: #ff0000;"><strong>Starts with</strong></span>" with "<strong><span style="color: #ff0000;">S</span></strong>" in upper case.</li><li>This leads to incorrect stamping.</li></ul> <p style="padding-left: 40px;"><img style="align: baseline;" src="sys_attachment.do?sys_id=ee9ea08ddb4078d0fec4fb24399619ab" width="950" height="400" align="baseline" /></p></section></div><div ><h3 >Resolution</h3><section><ul style="list-style-position: inside;"><li>When reconciliation starts, we try to stamp the installs with the software models that are on the entitlements or the downgrade rights of the entitlements using the internal column "software_model".</li><li>In order to resolve this, the corrupted "VMWare" software models should be fixed. <br /></li></ul> <p style="padding-left: 40px;"><img style="align: baseline;" src="sys_attachment.do?sys_id=2e9ea08ddb4078d0fec4fb2439961921" width="950" height="400" align="baseline" /></p></section></div></article></div>